Do you offer Free Shipping?
We do offer Free Shipping on orders over $150 total value of products, after any discounts, to most areas of Australia. There are certain bulky products excluded from this offer including: buckets & bucket kits, 3.78L/3.8L/4L/5L containers, car covers, large machines and other heavy/large volume items.
Remote and some Regional areas of Australia are also excluded in this Free Shipping Offer – but we try to keep the shipping charge at the basic cost that the couriers charge us.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location, order size, product type, and delivery method.
From time to time, we may offer free shipping promotions or freight discounts. Any such offers may exclude bulky items, dangerous goods, oversized products, and some regional or remote locations.
How long will it take to receive my order?
We aim to process and dispatch in stock orders within 1 to 2 business days.
Delivery timeframes vary depending on your location, carrier, stock location, and the products ordered. Delivery estimates provided at checkout are a guide only.
Tracking details will be provided where available once your order has been dispatched.
Can my order arrive in more than one parcel?
Yes. Orders may be dispatched from our New South Wales warehouse, Sydney retail store, or other approved stock locations. If your order contains items from different locations, it may arrive in separate shipments.
Do you ship dangerous goods or bulky items?
Yes, however some products such as chemicals, aerosols, coatings, liquids, machines, or oversized items may have delivery restrictions, additional charges, or limited shipping options.
Do you offer Click and Collect?
Yes. Click and collect is available from participating Car Care Products Australia store locations. We will notify you when your order is ready for collection.
What if my parcel is delayed, damaged, or missing?
Please inspect your order as soon as possible after delivery and contact us promptly if there are any issues. We will work with you and the freight provider to resolve legitimate concerns.
This Shipping Policy applies to orders placed with Car Care Products Australia through our website, in store, or by phone where shipping has been arranged.
This Shipping Policy forms part of our Terms of Service and should be read together with our Terms of Service and Returns / Refund Policy.
1. Shipping Coverage
We ship Australia wide using a range of trusted freight and courier partners.
Delivery availability, carriers, and service options may vary depending on:
• delivery location
• product type
• parcel size or weight
• dangerous goods restrictions
• stock location
2. Order Processing and Dispatch
We aim to process and dispatch in stock orders as quickly as possible.
Orders are generally processed within 1 to 2 business days, however dispatch
timeframes are estimates only and may vary during:
• sale periods
• public holidays
• peak trading periods
• severe weather events
• stock delays or supplier shortages
• operational issues outside our reasonable control
Orders placed on weekends or public holidays will be processed on the next business day.
3. Stock Locations and Split Shipments
Orders may be fulfilled from our New South Wales warehouse, Sydney retail store, or other approved stock locations.
Where products are held at different locations, your order may be shipped in separate parcels and may arrive at different times.
We reserve the right to choose the most suitable dispatch location and carrier for each order.
4. Shipping Costs
Shipping costs are calculated at checkout based on:
• delivery postcode
• order weight and dimensions
• product type
• shipping method selected
Any free shipping offers, freight discounts, or promotional shipping thresholds are subject to the terms of the specific promotion and may exclude bulky, oversized, dangerous goods, or remote area deliveries.
5. Delivery Timeframes
Estimated delivery timeframes provided at checkout or in communications are indicative only.
While we aim to meet estimated delivery windows, we do not guarantee delivery by a particular date unless expressly agreed in writing.
We are not liable for delays caused by:
• freight carrier issues
• weather events
• customs or transport restrictions
• public holidays
• remote area delivery constraints
• incorrect customer details
• events beyond our reasonable control
6. Delivery Address and Customer Responsibility
Customers are responsible for providing complete and accurate delivery details.
If incorrect or incomplete delivery details are provided:
• delivery delays may occur
• additional freight or redelivery charges may apply
• returned parcel charges may be payable by the customer
Requests to change a delivery address after an order has been placed may not be possible once processing or dispatch has commenced.
You must ensure there is safe and reasonable access for delivery.
7. Delivery Instructions, Signature and Authority to Leave
Some deliveries may require a signature on delivery depending on the carrier, service selected, parcel value, or product type.
Where you notify of an Authority to Leave or request a parcel be left unattended, delivery will be made in accordance with your instructions.
Once goods are delivered in accordance with your instructions, risk in the goods passes to you.
We are not responsible for theft, loss, weather damage, or other issues arising after delivery has been completed as instructed.
If delivery cannot be completed, your parcel may be redirected to a collection point, depot, or returned to us in accordance with the carrier's procedures. Additional fees may apply where redelivery is required.
8. Delivery Inspection and Freight Issues
You should inspect your order as soon as reasonably possible after delivery.
If your order arrives damaged, incomplete, incorrect, or appears lost in transit, you must notify us as soon as possible and preferably within 48 hours of delivery or the expected delivery date.
To help us investigate, you may be required to provide:
• photographs of packaging and products
• delivery information
• any other reasonably requested information
We will work with you and the relevant freight provider to investigate and resolve legitimate issues.
9. Dangerous Goods and Restricted Items
Some products sold by us, including chemicals, aerosols, coatings, liquids, and certain equipment, may be subject to transport restrictions.
This may affect:
• delivery methods
• delivery locations
• shipping costs
• dispatch timing
Certain products may not be eligible for:
• express shipping
• air freight
• PO Box or parcel locker delivery
• delivery to some regional or remote areas
We reserve the right to amend shipping methods or cancel and refund orders where shipping restrictions apply.
10. Regional and Remote Deliveries
Deliveries to regional, remote, and certain interstate locations may:
• take longer than metro estimates
• incur additional charges
• have limited carrier options
This includes some deliveries to Western Australia, Northern Territory, Far North Queensland, and remote regional areas.
11. Click and Collect
Click and collect is available from participating Car Care Products Australia store locations.
Collection availability and timeframes are estimates only and subject to stock availability.
Customers will be notified when an order is ready for collection.
Orders must be collected in accordance with our Terms of Service and collection procedures.
Valid proof of purchase and photo identification may be required.
12. Transit Cover and Carrier Liability
Where optional transit cover is offered, any such cover will be subject to the terms provided at the time of purchase.
Standard freight services may be subject to carrier limitations, exclusions, and claims processes.
Our handling of freight issues will be subject to our obligations under Australian
Consumer Law and any applicable carrier processes.
13. Policy Updates
We may update this Shipping Policy from time to time by publishing an updated version on our website.
Changes take effect from the date of publication unless otherwise stated.
14. Contact Us
For shipping questions, delivery issues, or order assistance, please contact us using the details listed on our website.