Returns and Refund FAQs
Can I return a product if I change my mind?
Yes. We may accept change of mind returns for eligible products within 14 days of delivery or collection, provided the item is unused, unopened, in original condition, and in its original packaging.
What if my product is faulty or arrives damaged?
Please contact us as soon as possible. Your rights under Australian Consumer Law are not affected, and we will work with you to assess and resolve the issue.
Who pays for return shipping?
For approved change of mind returns, return shipping costs are generally your responsibility. If a product is faulty, damaged, incorrect, or subject to a valid Australian Consumer Law claim, we will work with you on an appropriate remedy, including reasonable return freight where required.
How long do refunds take?
Approved refunds are generally processed within 5 to 10 business days back to your original payment method, subject to payment provider processing times.
Returns and Refund Policy
1. Your Rights Under Australian Consumer Law
Nothing in this Policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under Australian law.
If a product or service has a major failure, you may be entitled to:
• a refund
• a replacement
• cancellation of services
If a product or service has a minor failure, we may choose to repair, replace, or provide another suitable remedy within a reasonable time.
2. Change of Mind Returns
We may accept change of mind returns for eligible products within 14 days of delivery, collection, or in store purchase.
To be eligible:
• products must be unused and unopened
• products must be in original saleable condition
• original packaging must be intact
• proof of purchase must be provided
• return approval must be obtained before sending items back
Change of mind returns may be refused if items do not meet the above requirements.
Original shipping charges are generally non refundable unless required by law.
3. Products Not Eligible for Change of Mind Returns
Unless required by law, we do not accept change of mind returns for:
• opened, used, or partially used chemicals, coatings, liquids, or consumables
• used microfibre towels, pads, brushes, applicators, or accessories
• products damaged due to misuse, incorrect storage, or improper installation
• custom ordered or special order products
• clearance or final sale items where disclosed
• gift cards
• products specifically excluded at the time of sale
4. Faulty, Damaged, Incorrect, or Missing Products
If you believe a product is faulty, damaged, incorrect, or missing:
• contact us as soon as reasonably possible
• provide proof of purchase
• provide details and photographs where requested
We may require:
• inspection
• troubleshooting
• return of the product
• assessment by us or the manufacturer
Where a valid claim is accepted, we will provide an appropriate remedy in accordance with Australian Consumer Law.
5. Transit Damage and Freight Issues
You should inspect goods as soon as possible after delivery or collection.
If goods are damaged in transit, incomplete, or missing, please notify us as soon as possible and preferably within 48 hours.
This helps us investigate with freight providers and resolve claims efficiently.
6. Machines, Tools, and Electrical Products
Machines, polishers, tools, and electrical products may require troubleshooting, inspection, or manufacturer assessment before a remedy is determined.
Customers must follow product instructions, maintenance requirements, and safe use practices.
Damage caused by misuse, neglect, incorrect setup, commercial misuse beyond product specification, or unauthorised repairs is not covered unless required by law.
7. Manufacturer Warranties
Some products may also include a manufacturer warranty.
Manufacturer warranties are in addition to, and do not replace, your rights under Australian Consumer Law.
Where relevant, we may assist you with manufacturer warranty claims.
8. Services and Workshop Bookings
For detailing, ceramic coating, paint protection film, or related services:
• booking deposits may be required
• cancellation or rescheduling fees may apply where disclosed at booking
• customers must raise workmanship concerns within a reasonable period after service completion
• customers must follow aftercare instructions
We are not responsible for:
• pre existing defects
• hidden prior repairs
• wear and tear
• stone chips, road debris, environmental fallout, or damage outside our control
• issues caused by improper aftercare or maintenance neglect
Your rights under Australian Consumer Law for services are not affected.
9. Return Process
Before returning any product, please contact us to request return approval.
We may provide:
• return instructions
• return address details
• further assessment steps
Unauthorised returns may be refused or delayed.
10. Refund Processing
Approved refunds will generally be processed within 5 to 10 business days.
Refunds are usually returned to the original payment method unless otherwise agreed.
11. Policy Updates
We may update this Policy from time to time by publishing an updated version on our website.
Changes take effect from the date of publication unless otherwise stated.
12. Contact Us
For returns, warranty support, or refund enquiries, please contact us using the details listed on our website.