1. Introduction
This Privacy Policy explains how Car Care Products Australia collects, uses, discloses, stores, and protects your personal information.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What Personal Information We Collect
We may collect:
• name
• billing and shipping address
• phone number
• email address
• payment details processed through secure third party providers
• order and purchase history
• service booking details
• vehicle information you provide
• communications with us
• IP address
• browser and device information
• cookie and tracking data
3. How We Collect Information
We collect information when you:
• place an order online or in store
• create an account
• contact us by phone, email, online form, or in person
• subscribe to marketing communications
• book a service
• visit our retail store
• request product advice or support
• attend training sessions, clinics, trade shows, or events
• enter competitions, promotions, or giveaways
• browse our website
• engage with our advertising
3A. Collection Notice
At or before the time we collect personal information, we aim to provide clear notice about:
• who we are
• why we are collecting the information
• how we will use or disclose it
• what may happen if you choose not to provide requested information
If you do not provide requested information, we may be unable to process orders, provide services, respond to enquiries, or deliver certain support.
4. Why We Collect Information
We collect and use personal information to:
• process and fulfil orders
• arrange delivery or collection
• provide customer support
• manage bookings and services
• process payments
• provide warranty and after sales support
• manage customer accounts, profiles, and purchase history
• personalise product recommendations and customer experience
• send cart reminders, service reminders, and follow up communications where permitted
• prevent fraud, verify identity, and manage security risks
• improve our website, store experience, products, and services
• send marketing communications where permitted
• comply with legal obligations
5. Marketing Communications
We may send promotional emails, SMS, phone communications, or other marketing messages where you have consented or where otherwise permitted by law.
This may include updates about products, promotions, events, workshops, and services.
You can opt out at any time by using the unsubscribe link, replying STOP to SMS where available, or contacting us directly.
5A. Behavioural Marketing and Personalisation
We may use information about your browsing activity, purchase history, and interactions with our website, emails, or advertisements to:
• personalise product recommendations
• improve customer experience
• send relevant promotions
• measure campaign effectiveness
This may involve the use of customer relationship management systems, marketing platforms, analytics tools, and advertising technologies.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• operate our website
• analyse website traffic
• improve performance
• personalise content
• support advertising and remarketing
This may include tools such as Shopify analytics, Google Analytics, Meta Pixel, and similar services.
You can manage cookies through your browser settings. Disabling cookies may affect website functionality.
7. Disclosure to Third Parties
We may disclose personal information to:
• ecommerce platform providers such as Shopify or other platform providers
• payment gateways and finance providers
• freight and delivery providers
• point of sale and retail system providers
• customer relationship management and marketing platforms, including providers such as Klaviyo or other CRM softwares
• workshop, booking, and customer service providers
• IT and website service providers
• marketing, analytics, and advertising platforms
• customer review and feedback providers
• professional advisers
• regulators where required
We take reasonable steps to ensure third parties handle personal information appropriately.
8. Overseas Disclosure
Some third party providers may store or process personal information outside Australia, including in countries such as the United States, Canada, or Singapore.
Where this occurs, we take reasonable steps to ensure your information is handled consistently with Australian privacy laws.
9. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Access to personal information is limited to staff, contractors, and service providers who reasonably require access to perform their duties.
If we experience an eligible data breach under Australian privacy law, we will investigate and notify affected individuals and regulators where required.
However, no online transmission or storage system is completely secure.
10. Data Retention
We retain personal information only for as long as reasonably necessary for business, legal, tax, warranty, and operational purposes.
11. Access and Correction
You may request access to personal information we hold about you and request corrections if it is inaccurate.
We may need to verify your identity before processing requests.
12. Cookies and Tracking Technologies
We use cookies, pixels, tags, and similar technologies on our website to help operate our online store, improve your browsing experience, and support our marketing and analytics activities.
These technologies may:
• remember your preferences and account details
• keep items in your shopping cart
• help us understand website traffic and customer behaviour
• improve website performance and functionality
• personalise product recommendations and content
• measure the effectiveness of our advertising
• support remarketing and targeted advertising
This may include services provided by third parties such as:
• Shopify
• Google Analytics and Ads
• Meta Pixel and advertising services
• Klaviyo
• other ecommerce, analytics, CRM, and advertising providers
These third party providers may collect or receive information about your interactions with our website, emails, SMS communications, and advertisements.
You can manage cookie settings through:
• your browser settings
• device controls
• cookie consent tools available on our website where applicable
Please note that disabling some cookies may affect website functionality, checkout processes, or personalised features.
13. CCTV and Store Security
CCTV and security monitoring may operate at our retail stores, warehouse, workshop, service areas, and click and collect locations for safety, security, theft prevention, stock protection, and operational purposes.
CCTV footage may capture images of customers, visitors, vehicles, and staff while on our premises.
We may use and disclose CCTV footage where reasonably necessary, including:
• to investigate incidents or safety concerns
• to protect our staff, customers, property, and business operations
• to assist insurers
• to comply with legal obligations
• to assist law enforcement or regulatory authorities where required
We take reasonable steps to manage, store, and protect CCTV footage securely, and limit access to authorised personnel only.
14. Complaints
If you have a privacy concern or complaint, please contact us first.
We aim to respond to privacy complaints within a reasonable period, generally within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
15. Children's Privacy
Our website is not intended for children under 16 without parental or guardian involvement.
16. Changes to this Policy
We may update this Privacy Policy from time to time by publishing changes on our website.
17. Contact Us
For privacy questions, access requests, or complaints, contact us using the details listed on our website.