Click on a question to see the answer.
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01.
Can I still purchase from you, if I don't want to give you my Credit Card details?
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Yes you can. You can pay us using Direct Deposit, just indicate this option in Step 5 of the Checkout.
An invoice will be emailed to you for your choice of products, complete with all the neccessary information to deposit funds in our bank account. Once the funds have arrived your order then goes to the warehouse for picking and despatch.
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02.
Do your prices include GST?
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We are an Australian company and therefore all our items’ prices include GST. We will email a Tax Invoice to your nominated email address (as entered into the “Bill to” address details). We do not email any Tax Invoices, picking slips, confirmations or anything other communications to the email address notified in the “ship to” address
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03.
Is your site secure for Credit Card purchases?
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Absolutely 100% In fact more secure than if you use your credit card in a retail shop. We understand that in order for us to have a long-term relationship with you, we need to offer more than just great products at great prices – we need to earn your trust. We use ‘e-way’ a third party secure gateway to process all credit card transactions for us. They are Australia’s leading payment gateway and provide security transactions for thousands of businesses. See www.eway.com.au if you need more information.
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04.
On my checkout screen there is a field for a Promotional Code. What is this and how do I get one?
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From time to time we run certain promotions where we give out promotional codes. These may be for promotions like free shipping or a discount on your order. In order to be notified of these please subscribe to our newsletters
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05.
Safe handling of your information
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All sensitive information you send us is encrypted in transit. If someone somehow attempts to read the sensitive information you send us then all they see is an unreadable (jumbled) message. The technology we use is called “Digital (SSL) Security Certificates”, provided by one of the most established certification authorities worldwide from ‘e-way’. See www.eway.com.au if you need more information.
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06.
What is my Credit Cards CSC number?
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Your CSC number is your Card Security Code, which is a 3 digit number printed on the back of your credit card. As you may have noticed, we request the CSC number on your credit card during your Secure Checkout process, for your protection. The CSC number is an authentication scheme to help prevent fraud. Therefore, if your credit card number is provided with an incorrect CSC number, the transaction will not be approved.
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07.
What Payment methods do you accept?
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We currently offer payment via VISA, MasterCard or American Express. These offer convenient and speedy options to be able to buy quickly and safely on line. We are currently investigating other credit cards and options, if you have a particular preference please email us and let us know. If you simply cannot or do not wish to use your credit card then orders can be placed by email and we can offer you the option of Direct Depositing the money into our account.
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08.
Why was my Credit Card declined?
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Your credit card may have been declined due to the following reasons:
1. Insufficient cleared funds
2. Your card has expired
3. Incorrect CSC number, preventing transaction completion (please refer to “What is my credit card’s CSC number?”
4. We do not except Diners cards
5. Error message 23 appears and this may mean you are typing your credit card number with spaces. If you try entering your credit card number as a single number, without any spaces, you shouldn’t have any further problems.
Should you be experiencing problems with your Credit Card payment, please feel free to phone our Customer Service Hotline between 8:30am and 5:30pm AEST at 1300 006 007, Mon-Fri and we will process your order manually.
Please note that whilst we do not charge to assist you over the telephone to place your order via the web, if we place the order for you, an administration fee of $5 may apply.
